CONTACT.

At Tough Runner UK you can get in touch with us if you need any extra information but please check out frequently asked questions base below to get your answer faster.

BEFORE CONTACTING US PLEASE CHECk OUR FAQ's.

Here is information regarding race pack fulfilment:

If you have paid to receive your race pack/number in the post, this will arrive anytime up to 3 days before the race. 

The last batch are sent out the Monday/Tuesday before the race so please don’t panic if you haven’t received it by then.

If your race pack fails to arrive by race day, please go to the enquiries tent on race morning with your ID and the staff there will issue a replacement. 

    1. Log into your account at https://toughrunneruk.fullonsport.com/login    
    2. Go to ‘My Events’ from the menu. 
    3. From here you can edit details.

    If you need to change your email, email us at info@toughrunneruk.com and we can make the changes for you.

All athletes have a 14 day withdrawal period after this period from the time of signing up. After this, you are not eligible for a refund or event transfer. Due to the nature of sporting events we are unable to make exceptions for injuries etc. Please refer to our refund policy here.

Yes you can purchase an event transfer HERE.

No. We can not make any exceptions for athletes that can provide a medical certificate. Please see our refund policy here. We can though offer race transfer which can be found here.

No, unfortunately it is not possible to transfer your slot to another athlete.

No. Any athlete who crosses the finish line with a spectator will be disqualified.

It is a safety risk to the athlete, the spectator(s), other athletes and staff to have non-competitors running down the finish line.  It may also hinder other athletes achieving their personal goals or have their treasured finish line photo obstructed by spectators on the finish line.

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