T&C / REFUND POLICY
At Tough Runner UK we want you t have the best race experience possible. We have put these terms and conditions together to help you have a safe and successful race day.
Should anybody have any questions please email [email protected]
You are eligible for a full refund (minus the Full On Sports/ Active online booking fee and NRW facilities fee) within the 14 days cooling off period from the day of booking.The cooling off period does not apply where a booking is made within 21 days of the event date
Due to the nature of sporting events we are unable to make exceptions for injuries etc
Event Cancellation Policy
The Event Organiser reserves the right to alter the start time of the Event. In the event of a change of start time the Participants will be notified of the revised start time with as much notice as reasonably practicable. No refund in full or in part shall be made for any change in start time for an Event provided the Event takes place on the specified date of the Event.
The Event Organiser reserves the right to change the date of the Event in any unforeseen circumstances out of our control.
In the event of circumstances beyond our control the event organiser also has the right to move the event to a new location. No refund will be given in this scenario.
The Event Organiser reserves the right to allow the Participant to move their Event to another Event in the same year. The Participant shall provide a written request via email stating clearly the desire to move to another Event. A £10.00 administration charge will be levied by the Event Organiser
No refunds will be offered if cancellation is due to an unforeseeable natural disaster or other ‘act of God’ situations.
Bookings and Payments
In consideration for being granted the right to participate, the Participant must pay the Entry Fee set out on the Entry Form.
The Participant shall complete the Entry Form online and submit it together with payment of the Entry Fee online in accordance with the Event Organisers’ website.
The Participant shall not be eligible or entitled to participate in the Event until full payment of the Entry Fee has been received by the Event Organiser. No payment shall be deemed to have been received until the Event Organiser has received cleared funds.
The Participant acknowledges that participation in the Event is physically strenuous. It is acknowledged that participation in the Event will be physically demanding and the Participant is aware of the nature of the Event and associated medical and physical risks involved.
The Event Organiser reserves the right at any time to remove Participants from the Event or prevent Participants participating in the Event and future events, if in the Event Organisers sole discretion, it considers such action necessary for safety reasons or the proper enjoyment of the Event by other Participants or for any other reasonable reason. No refund of the Fee shall be made if the Participant has acted negligently, maliciously, with wilful misconduct or otherwise without due care and attention for the Event or other participants, so as to cause his/her removal/disqualification ; the said athletes may also face a life ban from all events.
Race number/goodie bag must be collected by the athlete only, with appropriate photographic personal identification.
The Participant agrees that he/she is physically capable of competing in the Event and agrees to be solely responsible for his/her actions and the Event Organiser, its officers, employees, agents, affiliates, associated companies, sponsors or medical advisers are not responsible for any injury or illness that the Participant may suffer as a result of his/her participation in the Event
While the Event Organiser takes every care with the staging of the Event, the Participant acknowledges that personal accident and personal items insurance is his or her sole responsibility
The Participant acknowledges and accepts that circumstances concerning an Event may change from time to time for reasons out of the Event Organiser
In the event of circumstances beyond our control, which results in potentially unsafe conditions Tough Runner UK will either: Amend the course to make the event safe.or Where conditions cannot be made safe, cancel the event.