T&C / REFUND POLICY

At Tough Runner UK we want you t have the best race experience possible. We have put these terms and conditions together to help you have a safe and successful race day.

Should anybody have any questions please email info@toughrunneruk.com

REFUNDS

You are eligible for a full refund (minus the Full On Sports/ Active online booking fee and NRW facilities fee) within the 14 days cooling off period from the day of booking.The cooling off period does not apply where a booking is made within 21 days of the event date

Due to the nature of sporting events we are unable to make exceptions for injuries etc

EVENT CANCELLATION POLICY

The Event Organiser reserves the right to alter the start time of the Event. In the event of a change of start time the Participants will be notified of the revised start time with as much notice as reasonably practicable. No refund in full or in part shall be made for any change in start time for an Event provided the Event takes place on the specified date of the Event.

The Event Organiser reserves the right to change the date of the Event in any unforeseen circumstances out of our control.

In the event of circumstances beyond our control the event organiser also has the right to move the event to a new location. No refund will be given in this scenario.

The Event Organiser reserves the right to allow the Participant to move their Event to another Event in the same year. The Participant shall provide a written request via email stating clearly the desire to move to another Event. A £12.00 administration charge will be levied by the Event Organiser

No refunds will be offered if cancellation is due to an unforeseeable natural disaster or other ‘act of God’ situations.

BOOKINGS AND PAYMENTS

In consideration for being granted the right to participate, the Participant must pay the Entry Fee set out on the Entry Form.

The Participant shall complete the Entry Form online and submit it together with payment of the Entry Fee online in accordance with the Event Organisers’ website.

The Participant shall not be eligible or entitled to participate in the Event until full payment of the Entry Fee has been received by the Event Organiser. No payment shall be deemed to have been received until the Event Organiser has received cleared funds.

PARTICIPATION

The Participant acknowledges that participation in the Event is physically strenuous. It is acknowledged that participation in the Event will be physically demanding and the Participant is aware of the nature of the Event and associated medical and physical risks involved.

The Event Organiser reserves the right at any time to remove Participants from the Event or prevent Participants participating in the Event and future events, if in the Event Organisers sole discretion, it considers such action necessary for safety reasons or the proper enjoyment of the Event by other Participants or for any other reasonable reason. No refund of the Fee shall be made if the Participant has acted negligently, maliciously, with wilful misconduct or otherwise without due care and attention for the Event or other participants, so as to cause his/her removal/disqualification ; the said athletes may also face a life ban from all events.

Race packs must be collected by the athlete only, with appropriate photographic personal identification.

The Participant agrees that he/she is physically capable of competing in the Event and agrees to be solely responsible for his/her actions and the Event Organiser, its officers, employees, agents, affiliates, associated companies, sponsors or medical advisers are not responsible for any injury or illness that the Participant may suffer as a result of his/her participation in the Event

While the Event Organiser takes every care with the staging of the Event, the Participant acknowledges that personal accident and personal items insurance is his or her sole responsibility

The Participant acknowledges and accepts that circumstances concerning an Event may change from time to time for reasons out of the Event Organiser

In the event of circumstances beyond our control, which results in potentially unsafe conditions Tough Runner UK will either: Amend the course to make the event safe.or Where conditions cannot be made safe, cancel the event.

 

Additional participation terms and conditions here –

DISCLAIMER

You participate entirely at your own risk. Except only for death or personal injury resulting from our negligence we accept no responsibility whatsoever for any injury, illness, loss or damage to property and possessions, action, claim, economic loss, cost or expense howsoever caused which may arise in consequence of your participation in the race.

Pre race information

To be optimally prepared for the any Tough Runner UK events, We highly recommend to read the athlete guide carefully. This will be sent at least two weeks before any event.

Medical information
In certain cases, you may need to check your doctor is happy for you to take part in any Tough runner UK event.

This might be because:
You have a pre-existing medical condition
You have an unstable medical condition
You are pregnant
You have experienced a recent illness, injury, surgery or hospitalisation

You agree to complete the medical notes and details in full when signing up to any Tough Runner UK event. Failure to comply with this will end up in your entry being cancelled.

UNACCEPTABLE BEHAVIOUR

During any Tough Runner UK event you must not do any of the following

commit a criminal offence
interfere with the staff or third party partners in carrying out their duties
fail to obey the instructions of staff (including those relating to safety matters)
consume alcohol
appear to be under the influence of alcohol or drugs or be in unlawful possession of drugs;
Make a threat – even as a joke
threaten to or actually endanger Tough Runner or Third party partner property

MEDICAL CONDITIONS

If you have any health concerns or are uncertain whether you are fit to run, please contact your GP before you enter. If you have medical conditions that may affect you during the race or are taking any medication(s) you are required to indicate these on the back of your race number, so that it is evident in the event that you need medical attention during the race.

The Participant acknowledges and accepts that circumstances concerning an Event may change from time to time for reasons out of the Event Organiser

In the event of circumstances beyond our control, which results in potentially unsafe conditions Tough Runner UK will either: Amend the course to make the event safe.or Where conditions cannot be made safe, cancel the event.

RACE NUMBERS

You will be provided with a race number which you must conspicuously wear on the front during the race. You will not be permitted to run in the race without the appropriate race number. Anybody found running in the wrong race number may be disqualified and may be refused entry into any future Tough Runnner UK Event. Race numbers must be worn as issued not be altered, cut, folded or otherwise concealed or mutilated in any way. It is a condition of entry that all runners must complete the contact details and medical information (if applicable) on the reverse of the race number.

COLLECTION OF RACE NUMBERS

You are responsible for arriving in adequate time for parking, walking to the start and collecting your race number and timing chip from Race HQ and completing the contact details and medical information (if applicable) on the reverse of the race number before racing. Race number and timing chip will be available for collection on the weekend of the race. Evidence of entry and valid identification may be required to collect them so that we can ensure that the correct number and chip are collected. Further information will be provided on the company and event Facebook pages and in the Race Details email which will be sent to all entrants prior to the race.

PHOTOGRAPHY

Due to the nature of the Event, you may be photographed or videoed at the Event. By entering into this Agreement, you give Us together with our Event sponsors permission to use any photographs or videos taken of You at the Event throughout the world in all and any media, including in any promotional and advertising material of ours or our sponsors. You confirm that You do not
object to Us or our sponsors storing copies of the photographs taken or videos filmed for use in connection with any promotional or advertising activities.

In accordance with the Copyright, Designs & Patents Act 1988, the copyright of all images created by the Photographer is owned by the Photographer. Unless the Photographer gives written authorisation, the Client is forbidden by law to copy any images created by the photographer and agrees that all photographic reprints, digital duplications or copies of any type made from images created by the Photographer shall only be carried out by the Photographer. The licence to reproduce such images is granted to the Client on the understanding that all invoices are paid within the Photographer’s stated payment terms. You can contact our photographer to discuss a copy of the photo.

Anyone who would like to opt a person of age 16 and under out of photography must contact us on admin@toughrunneruk.com

REFUSAL FROM THE RACE

We reserve the right to deny entry to, and to disqualify, any participant who fails to abide by the race rules or any of these terms and conditions.

CONDUCT OF RUNNERS

You are expected to conduct yourself in a professional and courteous manner at all times during the race. This means, for example, using the toilet facilities provided or using public toilets. Anyone violating this rule of conduct may be disqualified from the event and may be asked to leave the course.

MAXIMUM TIME

Generally, there are NO cut off times during our events. However, if there are road closures on the course, and the removal of said closures presents a danger to either the participants or marshals, the route may be altered or participants may be instructed to run on different parts of the route.

BAGGAGE

We will try to provide a baggage facility. Items are left entirely at the owners’ risk and must not include valuables or cash. We accept no responsibility for loss or damage howsoever caused.

DATA CONTROL

By signing up to a Tough Runner UK event you are permitting us to contact you with legitimate events updates. We promise to keep your data safe and secure and will not share your details with 3rd parties.